RGVPRIME RESEARCH LLC
Please review these policies carefully before accessing this website, creating an account, submitting information, or placing an order. Continued use of this website constitutes acknowledgment and acceptance of the terms, notices, limitations, and disclaimers set forth below.
Last updated: June 30, 2026
Governing Notice
By continuing to access or use this website, you acknowledge that you have read, understood, and agreed to be bound by these policies. If you do not agree with these policies, you must discontinue use of the website and refrain from placing an order.
These policies are incorporated into all transactions with RGVPRIME RESEARCH LLC and apply to all website visitors, customers, account holders, purchasers, recipients, and any person or entity acting on their behalf.
Research Use Disclaimer
All products offered, displayed, referenced, or sold by RGVPRIME RESEARCH LLC are provided exclusively for qualified laboratory, analytical, and in-vitro research purposes.
Products are strictly intended for research use only. They are not intended, labeled, promoted, represented, or sold for human consumption, veterinary use, diagnostic use, therapeutic use, cosmetic use, food use, dietary supplement use, clinical use, household use, or any form of personal application.
By accessing this website, browsing any page, creating an account, submitting information, placing an order, or otherwise continuing to use this website, you expressly acknowledge and agree that you understand the research-use-only nature of all products offered by RGVPRIME RESEARCH LLC.
Customer represents and warrants that any products purchased will be received, stored, handled, documented, used, and disposed of only by qualified individuals or entities familiar with applicable laboratory standards, safety protocols, institutional requirements, and regulatory obligations.
No content on this website, including product names, product descriptions, images, labels, certificates, documentation, marketing copy, email communication, or customer support communication, shall be interpreted as medical advice, dosage guidance, treatment guidance, diagnostic guidance, health advice, or a recommendation for any non-research use.
Statements appearing on this website have not been evaluated by the U.S. Food and Drug Administration. Products are not intended to diagnose, treat, cure, mitigate, or prevent any disease, condition, disorder, or health-related issue.
Terms & Conditions
These Terms and Conditions govern access to, use of, and transactions made through the RGVPRIME RESEARCH LLC website.
By accessing, browsing, registering, purchasing, or otherwise using this website, you agree to be legally bound by these Terms and Conditions, all posted policies, disclaimers, notices, and any additional terms presented at checkout or through website functionality.
Customer is solely responsible for determining whether the purchase, importation, possession, handling, storage, use, and disposal of any product complies with all applicable federal, state, local, institutional, laboratory, and professional requirements.
RGVPRIME RESEARCH LLC reserves the right, in its sole discretion, to review, hold, cancel, refuse, limit, or decline any order for any reason, including but not limited to suspected misuse, inaccurate information, payment concerns, compliance concerns, inventory discrepancies, pricing errors, fraud prevention, or indications inconsistent with research-use-only requirements.
Product descriptions, availability, pricing, specifications, images, documentation, and website content are provided for general informational purposes and may be updated, corrected, restricted, or removed at any time without prior notice.
Customer shall not use this website, its content, or any product purchased from RGVPRIME RESEARCH LLC for any unlawful, unsafe, misleading, medical, diagnostic, therapeutic, veterinary, dietary, cosmetic, recreational, personal, or non-research purpose.
To the fullest extent permitted by applicable law, RGVPRIME RESEARCH LLC shall not be liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages arising from misuse, mishandling, improper storage, unauthorized use, unlawful use, carrier delays, customer error, or any conduct occurring after products leave the control of RGVPRIME RESEARCH LLC.
Shipping Policy
This Shipping Policy applies to all orders placed through the RGVPRIME RESEARCH LLC website.
Orders are processed only after payment confirmation and internal review. Processing times may vary based on order volume, verification requirements, product availability, operational limitations, holidays, weather conditions, carrier service interruptions, or other circumstances affecting fulfillment.
Once a shipment is accepted by the carrier, delivery timing, tracking scans, routing, transit conditions, delivery attempts, and final delivery are controlled by the carrier. RGVPRIME RESEARCH LLC is not responsible for delays, missed scans, routing changes, weather disruptions, carrier handling, delivery exceptions, or carrier-related service failures after acceptance by the carrier.
Customer is solely responsible for providing a complete, accurate, and deliverable shipping address at checkout. RGVPRIME RESEARCH LLC is not responsible for failed delivery, returned shipments, delays, lost packages, or additional costs resulting from incorrect, incomplete, undeliverable, or restricted address information provided by the customer.
Shipping charges are non-refundable once an order has been packed, transferred, tendered to, or accepted by the carrier, except where otherwise required by applicable law or where RGVPRIME RESEARCH LLC is unable to fulfill the order.
If a shipment is returned due to customer error, refusal, failed delivery attempts, incorrect address information, restricted access, or similar delivery-related circumstances, additional shipping charges, handling charges, or review requirements may apply before any reshipment is approved.
Tracking numbers and carrier updates are provided for convenience. Tracking information may not update immediately and may experience delays. Lack of immediate tracking movement does not necessarily indicate that an order has not shipped.
Refund Policy
Due to the nature of research-use-only products and the importance of chain-of-custody integrity, all refund, return, cancellation, and replacement requests are subject to strict review.
All sales are considered final once an order has been processed, packed, transferred, tendered to, or shipped. RGVPRIME RESEARCH LLC does not accept returns or exchanges for buyer’s remorse, change of mind, improper ordering, lack of qualification, customer misunderstanding, failure to read product information, or any non-defective customer-related reason.
For quality control, safety, documentation, and chain-of-custody reasons, products that have left the control of RGVPRIME RESEARCH LLC cannot be returned, restocked, resold, or exchanged.
Cancellation requests must be submitted as soon as possible after order placement. Submission of a cancellation request does not guarantee cancellation. If an order has already been processed, packed, transferred, or shipped, it may no longer be eligible for cancellation.
Shipping fees are not refundable once the package has been packed, transferred, tendered to, or accepted by the carrier, except where required by applicable law or where RGVPRIME RESEARCH LLC is unable to fulfill the order.
Where a claim is approved after review, RGVPRIME RESEARCH LLC may, in its sole discretion, provide a replacement, store credit, partial refund, full refund, or other commercially reasonable resolution depending on the facts and documentation available.
RGVPRIME RESEARCH LLC reserves the right to deny any claim that is incomplete, unsupported, inconsistent with order records, submitted outside the required timeframe, fraudulent, abusive, carrier-related, caused by customer error, or otherwise ineligible under these policies.
Privacy Policy
RGVPRIME RESEARCH LLC respects customer privacy and uses collected information only for legitimate business, operational, security, and compliance purposes.
RGVPRIME RESEARCH LLC may collect information necessary to operate the website, process orders, verify transactions, provide customer support, prevent fraud, maintain account functionality, improve website performance, and comply with applicable obligations.
Information collected may include name, email address, phone number, billing information, shipping information, order history, account details, device information, IP address, payment-related transaction data, communications, and website activity.
Customer information may be used for order processing, shipping, payment verification, fraud prevention, customer service, account management, analytics, website functionality, security, compliance, administrative communications, and optional marketing communications where permitted.
RGVPRIME RESEARCH LLC may share limited information with trusted service providers necessary to operate the business, including payment processors, shipping carriers, hosting providers, analytics services, email platforms, fraud-prevention tools, customer support systems, and other operational vendors.
RGVPRIME RESEARCH LLC does not sell customer personal information. Information is used and shared only as reasonably necessary for business operations, customer service, website functionality, security, compliance, or as otherwise permitted by applicable law.
Customers may contact RGVPRIME RESEARCH LLC through the official contact page for assistance regarding account information, order information, communication preferences, or privacy-related inquiries.
Claims Procedure
Any issue involving a damaged, incorrect, missing, or incomplete order must be reported promptly and supported by sufficient documentation.
Claims involving damaged, incorrect, missing, or incomplete items must be submitted within forty-eight (48) hours of carrier-confirmed delivery. Claims submitted after this period may be denied.
Customer must provide the order number, clear photographs of the outer package, shipping label, internal packaging, product label, product condition, and any visible damage or discrepancy. RGVPRIME RESEARCH LLC may request additional information before reviewing or approving any claim.
Claims involving carrier delay, delivery scan issues, package theft, misdelivery, weather delay, or delivery exception may require carrier investigation. RGVPRIME RESEARCH LLC does not guarantee reimbursement, replacement, or credit for carrier-related issues outside its control.
RGVPRIME RESEARCH LLC reserves the right to deny, limit, or investigate claims that appear fraudulent, repetitive, abusive, altered, unsupported, or inconsistent with fulfillment, shipping, payment, or carrier records.
Final Acknowledgment
By remaining on this website, accessing product information, creating an account, communicating with RGVPRIME RESEARCH LLC, or placing an order, you acknowledge and agree that you understand the limitations, restrictions, disclaimers, and responsibilities described in these policies.
This page is provided for business policy and website disclosure purposes. It does not constitute legal advice. RGVPRIME RESEARCH LLC may update these policies at any time.
